Privacy Policy

Effective Date: July 22, 2025

This Privacy Policy explains how DXB Greet & Go ("we," "our," "us") collects, uses, and protects driver-related information within the DXB Greet & Go Driver App. By using the Driver App, you consent to this policy.

1. Information We Collect

We collect the following types of information:

  • Driver Profile Data
    • Full name, contact number, license number
    • Assigned vehicle details (make, model, plate number)
  • Real-Time Location Data
    • GPS location is collected during app usage for trip monitoring and routing
    • Tracking only occurs during active login and operational use
  • Trip Activity Data
    • Assigned pickups, time logs, drop-off confirmations
    • Route information and trip duration
  • Technical Data
    • Device type, operating system, IP address
    • App performance and crash logs (for support)

2. How We Use Your Information

  • Assign and monitor guest pickups
  • Provide route optimization and safety oversight
  • Verify trip completion and support billing
  • Maintain records for internal audit and operational compliance
  • Improve driver experience and app reliability

3. Sharing and Disclosure

We do not sell or share your personal data. However, data may be shared:

  • With DXB Greet & Go operations staff for assignment and dispatch
  • With airport or law enforcement authorities if required
  • With system partners for payment processing or technical maintenance

4. Data Retention

Driver data is retained as long as the account is active, and for up to [X] years after deactivation, per legal and operational guidelines.

5. Location Tracking

The Driver App uses foreground GPS tracking to support real-time monitoring during trips. Drivers may disable location services from their device, but this may affect service availability and assignment eligibility.

6. Security Measures

  • Data encryption during transmission
  • Secure storage and access controls
  • Internal monitoring and audits

7. Your Rights

  • Request access, correction, or deletion of their personal data
  • Withdraw from using the Driver App at any time
  • Contact us for support regarding privacy-related concerns

8. Changes to This Policy

We may update this Privacy Policy to reflect operational or legal changes. Updates will be communicated via app or registered contact email.

9. Contact Us

For any privacy-related inquiries, please contact us at:

Email: contact@dxbgreetandgo.ae
Phone: 800 82587267