Website Disclaimer

Please be informed that DXB Greet & Go services has resumed with minimal staff deployment effective 06 March 2026 from 14:00 hrs. This gradual resumption is being implemented keeping safety as our top priority for guests, partners, and staff.      ✦      Dear Valued Partners — Due to the ongoing situation, all cancelled bookings will receive a full refund. No show charges are applicable. Please follow updates only from official UAE Government channels such as the National Emergency Crisis and Disaster Management Authority, the General Civil Aviation Authority and Dubai Airports website or social media channels. Kindly contact your respective airline for the latest information on the flights. Stay Safe and Thank you for your understanding.      ✦     

Privacy Policy

At DXB Greet & Go, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services via our website (www.dxbgreetandgo.ae) and on-site kiosk systems. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect your personal information to provide and continually improve our products and services.

We collect the following types of information:

Business Registration Data

  • Business name, type, address, and trade license number
  • Contact person’s name, phone number, and email
  • Uploaded documents (e.g. trade license)

Driver and Vehicle Details

  • Driver name, contact number
  • Vehicle make, model, and license plate number

Guest Data

  • Guest name and arrival information
  • QR code scan logs used for driver/vehicle match

Usage & Transactional Data

  • Service usage logs (e.g. driver status updates, e-Wallet transactions)
  • Wallet top-up history and payment confirmation

Technical Data

  • IP address, browser type, device information
  • Cookies and similar tracking tools (see Section 6)

How We Use Your Information

We use collected data to:

  • Facilitate seamless airport guest pickups
  • Match guests with their assigned driver and vehicle
  • Notify drivers of their assigned pickups
  • Maintain accurate records of usage for reporting and billing
  • Improve the user experience and website functionality
  • Ensure compliance with UAE regulations and airport security protocols

Sharing and Disclosure

We do not sell or rent your personal data. We may share data only :

  • With authorized DXB Greet & Go staff to assist guests on-site
  • With airport authorities, if required for safety or compliance
  • With payment processors, solely for secure wallet top-ups
  • When legally required by law enforcement or government agencies

Data Retention

We retain personal data only as long as necessary:

  • For registered businesses: throughout the duration of active use and up to [X] years after termination
  • For guests: limited QR code scan data is retained for up to [90 days] for security auditing

Security Measures

We take appropriate technical and organizational measures to protect your data:

  • Encrypted communications (SSL/TLS)
  • Role-based access control for sensitive data
  • Secure storage and firewalls
  • Regular audits and monitoring

Cookies & Tracking

Our website may use cookies to:

  • Recognize logged-in users
  • Enhance site performance and analytics
  • Remember preferences between sessions

You can manage cookie preferences via your browser settings.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Withdraw consent where applicable
  • Request data portability
  • File a complaint with a data protection authority

To make such requests, contact us using the details below.

Third-Party Links

Our website may include links to external services (e.g. payment gateways). We are not responsible for their privacy practices. Please review their policies separately

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or site banner. Continued use of our services constitutes acceptance of the revised policy.

Contact Us

For any privacy-related inquiries, please contact us at:

Email: contact@dxbgreetandgo.ae
Phone: 800 82587267